Create and send campaigns to participants

A campaign is a single send — or scheduled send — of a message to a group of participants in your project. You choose who receives it, what it says, and when it goes out. Campaigns cover one-off announcements, deadline reminders, and result notifications.

Where to find it

Projects → [Project] → Communication → Campaigns

Step by step

1. Go to Communication → Campaigns and click Create campaign.
2. Choose an audience. Select one of the pre-configured groups or build a custom segment:
   • All registered participants (across the project)
   • Accepted participants only
   • Participants in a specific tournament
   • Custom segment based on registration status or other criteria
3. Write the message. Enter a subject line and body. Use template variables (e.g. {{participant_name}}, {{tournament_name}}) to personalize the content.
4. Set send timing. Choose Send immediately or pick a specific date and time to schedule the campaign.
5. Preview the message. Review how the message will appear to recipients before sending.
6. Click Send or Schedule to confirm.

Campaign types

Use the appropriate campaign type for your situation:

• Announcement — inform participants of an important update, such as a schedule change or rule update.
• Reminder — remind participants about an upcoming deadline, such as check-in, match time, or registration closing.
• Result notification — notify participants about their match results or current standings.

What happens next

After a campaign is sent or scheduled:

• Go to Communication → Runs → [Campaign] to view aggregate delivery and open statistics.
• Go to Communication → Receipts to check delivery status for individual recipients.
• If a campaign is scheduled and has not yet sent, you can edit or cancel it from the Campaigns list.

For an overview of audiences, templates, and delivery policy, see Communication Hub. To manage which participants are eligible to receive messages, see Managing Registrations.