TS
Tournament Suite
TS
Tournament Suite
Help CenterPlatform OverviewProducts, Roles, and How They Fit TogetherWhat Is Tournament SuiteCreate Your AccountQuick-Start: Your First TournamentCreate a ProjectProject DashboardProject Settings: General and AppearanceManage Team and RolesCircuits and SeasonsCreate a TournamentTournament Settings OverviewRegistration SettingsParticipant and Match RulesSet up tournament structure and formatsSeed and place participantsSchedule matchesPublish and Go LiveDuplicate a tournamentUse and manage tournament templatesManage RegistrationsCheck-InCustom FieldsExport ParticipantsMonitor and Control a Live TournamentApply Interventions to a MatchTrack and Resolve Issues During a Live EventHandle Officiating and Formal DisputesSet Up Streams and the Broadcast CenterSet Up Branding and SponsorsReview your project's financial activityConfigure prize pools and disburse winningsSet up your payout methodHold prize funds in escrowManage project communications from the hubCreate and send campaigns to participantsCreate and manage API keysReceive real-time event notifications with webhooksConnect Tournament Suite to a Discord serverManage Tournament Permissions and Staff AccessReview and Resolve Participant AppealsConfigure Wellness Settings for Your ProgramProjects, Workspaces, and Team ManagementTournament Creation, Settings, and StructuresLive Operations, Broadcast, Streams, and MediaGovernance, Support, Integrations, and Organization ControlsPublic Discovery and Viewer Experience

Manage project communications from the hub

The communication hub gives you a single place to oversee email and notification activity across every tournament in a project.

The communication hub is the starting point for all participant messaging in a project. From here you can review communication activity, manage audiences and templates, configure delivery policy, and access run history — without navigating into individual tournaments.

Where to find it

Projects → [Project] → Communication → Hub

Step by step

  1. Open your project and click Communication in the left sidebar.
  2. The hub loads with a summary of recent communication activity across all tournaments in the project.
  3. Review the Audiences section to see pre-configured recipient groups — for example, all registered players, accepted participants only, or participants from a specific tournament. Audiences are used when creating campaigns.
  4. Browse Templates to view or edit reusable message templates. Templates let you apply consistent formatting and wording across multiple campaigns.
  5. Click Policy (or navigate to Communication → Policy) to configure delivery rules — including how often participants can receive messages, how opt-outs are handled, and which channels are enabled. Set this before sending any campaign to avoid accidental over-communication.
  6. Click Receipts (or navigate to Communication → Receipts) to see per-message delivery status. Use this to confirm a specific participant received a message or to investigate a failed delivery.
  7. Click Runs (or navigate to Communication → Runs) to view the history of all past campaign sends, including send time, audience size, and delivery outcome.

What happens next

Once you understand the hub layout and have your delivery policy configured, you are ready to send your first campaign. See Campaigns for step-by-step instructions on creating and scheduling participant messages.

Hold prize funds in escrow

Escrow commits prize money to a protected account before a tournament starts, giving participants confidence that funds exist and will be paid out.

Create and send campaigns to participants

Campaigns are messages sent to a defined audience of participants, either immediately or on a schedule.

On this page

Where to find itStep by stepWhat happens next