Disputes get resolved, not lost
Players file. Officials investigate. Verdicts publish. Appeals get reviewed against new evidence. Every step recorded — so you spend zero time arguing about who said what.
Structured submissions
Players file disputes with required fields, evidence, and clear timelines so investigations start with everything they need.
Evidence routing
Replays, screenshots, and chat exports attach directly to the case and stay tied to the verdict forever.
Governance policies
Publish your rulebook as a versioned public policy document, while built-in validation checks match state and evidence before a dispute is accepted.
Appeal workflow
Every verdict can be appealed with new evidence, and appeals can be escalated to a different review queue when independent judgment is needed.
Public verdict pages
Every ruling publishes to the public transparency portal's dispute ledger, with redactions where needed, so anyone outside your org can audit fairness for themselves.
Full audit trail
Every read, edit, deliberation, and decision timestamped and signed — ready for any compliance review.
How disputes flow
From filing to final ruling
File a dispute
Affected party submits with required evidence.
Triage
Each case gets a priority tier with its own SLA — 4 hours for critical, down to a week for low priority.
Investigate
Officials review evidence and interview parties.
Verdict
Outcome and any sanctions are entered with rationale.
Publish
Public summary respects privacy where required.
Appeal window
Affected parties can challenge with new evidence.
Who it’s for
Across competitive contexts
Pro leagues
Match-result protests, conduct complaints, and roster disputes follow one repeatable process.
Community tournaments
Even casual events get a real complaint channel that doesn’t live in DMs.
Compliance-heavy events
Fully audit-logged so legal, sponsors, and parents can review with confidence.
FAQ
Disputes & appeals questions
End the DM-based dispute era
Move complaints out of Discord and into a process your community trusts and your officials can actually run.
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